All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shopify Operational
Shopify Checkout ? Operational
Shopify API & Mobile ? Operational
Ordergroove App - Subscription Creation & Webhooks Operational
Ordergroove App - Subscription Manager (previously SMI) Operational
Ordergroove App - Shopify SSO Operational
BigCommerce Operational
BigCommerce API & Webhooks ? Operational
Ordergroove Integration Operational
Salesforce Commerce Cloud Operational
Salesforce Commerce Cloud (US) ? Operational
Magento Operational
Magento Integration Operational
Ordergroove Platform (e-commerce platform agnostic) Operational
90 days ago
99.99 % uptime
Today
Subscription Offers Operational
90 days ago
100.0 % uptime
Today
Subscription Creation Operational
90 days ago
100.0 % uptime
Today
Order Placement Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Admin Dashboard (previously RC3) Operational
90 days ago
100.0 % uptime
Today
Analytics & Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Intermittent performance degradation
Resolved - The incident was caused by elevated I/O latency in GCE Persistent Disk within a single region, which impacted our database performance and led to increased application response times.

We mitigated the issue by relocating our database instances out of the affected zone. Our team is continuing to work with Google to ensure the underlying issue is fully resolved, but this is no longer impacting Ordergroove services.

The incident began at 2:20 PM EST, mitigation was completed by 2:59 PM EST, and full recovery was achieved at 3:18 PM EST.
Oct 29, 15:55 EDT
Update - We’ve identified and resolved the root cause of the issue. Latency levels are steadily improving, and we’re closely monitoring system performance to ensure continued stability. We’ll provide another update by 4 PM EST.
Oct 29, 15:22 EDT
Investigating - We're investigating the issue affecting multiple services. We're seeing increased latencies and some requests fail to complete.

We'll provide an update by 3:15PM EST.
Oct 29, 14:47 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

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