All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shopify Operational
Shopify Checkout ? Operational
Shopify API & Mobile ? Operational
Ordergroove App - Subscription Creation & Webhooks Operational
Ordergroove App - Subscription Manager (previously SMI) Operational
Ordergroove App - Shopify SSO Operational
BigCommerce Operational
BigCommerce API & Webhooks ? Operational
Ordergroove Integration Operational
Salesforce Commerce Cloud Operational
Salesforce Commerce Cloud (US) ? Operational
Magento Operational
Magento Integration Operational
Ordergroove Platform (e-commerce platform agnostic) Operational
90 days ago
99.98 % uptime
Today
Subscription Offers Operational
90 days ago
100.0 % uptime
Today
Subscription Creation Operational
90 days ago
100.0 % uptime
Today
Order Placement Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.99 % uptime
Today
Admin Dashboard (previously RC3) Operational
90 days ago
100.0 % uptime
Today
Analytics & Reporting Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2025

No incidents reported today.

Nov 5, 2025
Analytics page not loading consistently on Ordergroove Dashboard
Resolved - The incident has been resolved, and analytics is loading correctly for all accounts now.
Nov 5, 17:49 EST
Investigating - We are currently investigation the issue. For some people the Analytics page is not currently loading on the Ordergroove dashboard
Nov 5, 12:16 EST
Products showing as out of stock in Ordergroove
Resolved - The short-term fix has been rolled out to all affected merchants and product status is actively being updated in our system back to in stock for products where inventory is not tracked within Shopify.
Nov 5, 01:54 EST
Monitoring - On November 1st, there was an update to the data being sent over from Shopify which negatively impacted our ability to mark products as in stock in our system. The issue only affects products where inventory is not tracked within Shopify. We have been working since then to implement a short-term solutions and have been rolling it out gradually to all merchants who we found to have been impacted by this change.

This short-term fix requires our platform to pull additional product details from Shopify so we have been very gradually rolling it out and measuring system performance. We are going to provide another update as soon as this short-term fix has been rolled out to all stores.
Nov 4, 18:44 EST
Nov 4, 2025
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Intermittent performance degradation
Resolved - The incident was caused by elevated I/O latency in GCE Persistent Disk within a single region, which impacted our database performance and led to increased application response times.

We mitigated the issue by relocating our database instances out of the affected zone. Our team is continuing to work with Google to ensure the underlying issue is fully resolved, but this is no longer impacting Ordergroove services.

The incident began at 2:20 PM EST, mitigation was completed by 2:59 PM EST, and full recovery was achieved at 3:18 PM EST.
Oct 29, 15:55 EDT
Update - We’ve identified and resolved the root cause of the issue. Latency levels are steadily improving, and we’re closely monitoring system performance to ensure continued stability. We’ll provide another update by 4 PM EST.
Oct 29, 15:22 EDT
Investigating - We're investigating the issue affecting multiple services. We're seeing increased latencies and some requests fail to complete.

We'll provide an update by 3:15PM EST.
Oct 29, 14:47 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage