All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shopify Operational
Shopify Checkout ? Operational
Shopify API & Mobile ? Operational
Ordergroove App - Subscription Creation & Webhooks Operational
Ordergroove App - Subscription Manager (previously SMI) Operational
Ordergroove App - Shopify SSO Operational
BigCommerce Operational
BigCommerce API & Webhooks ? Operational
Ordergroove Integration Operational
Salesforce Commerce Cloud Operational
Salesforce Commerce Cloud (US) ? Operational
Magento Operational
Magento Integration Operational
Ordergroove Platform (e-commerce platform agnostic) Operational
90 days ago
100.0 % uptime
Today
Subscription Offers Operational
90 days ago
100.0 % uptime
Today
Subscription Creation Operational
90 days ago
100.0 % uptime
Today
Order Placement Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Admin Dashboard (previously RC3) Operational
90 days ago
100.0 % uptime
Today
Analytics & Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TLS cipher suite updates Mar 24, 2025 06:00-07:00 EDT

Please note that the TLS ciphers TLS_RSA_WITH_AES_128_GCM_SHA256 and TLS_RSA_WITH_AES_256_GCM_SHA384 will be decommissioned in 45 days as part of our ongoing efforts to enhance the security and stability of our platform. These ciphers are being phased out to align with modern cryptographic best practices and ensure stronger protection for data in transit.

The ciphers will be removed from the following domains:
- rc3.ordergroove.com
- sc.ordergroove.com
- api.ordergroove.com
- restapi.ordergroove.com
- om.ordergroove.com
- offers.ordergroove.com

We recommend updating your configurations to use more secure cipher suites to avoid any service disruptions. The above ciphers will be disabled on March 24, 2025. Please make all necessary changes prior to that date. If you have any questions or require assistance, please reach out to our support team.
Posted on Feb 04, 2025 - 13:42 EST
Mar 19, 2025

No incidents reported today.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
Partial degradation of service with merchants on the Shopify platform
Resolved - We have completed the main recovery efforts related to this incident. The small amount of previously affected recurring orders are starting to flow through the placement process.
Mar 8, 21:12 EST
Update - All valid Shopify events have been replayed successfully. We are now entering the next and final phase of the recovery effort.

There is a small number of recurring orders that were impacted by this issue which will be retried over the next 24-48 hour period. We are taking extra precautionary measures to ensure that we only retry orders which were not properly processed by Shopify. No action needs to be taken and we will provide a final update once the task is completed by our team.
Mar 8, 05:42 EST
Update - All of the services have recovered and message delivery is back to normal. We are in the process of replaying any missed transactions. No action needs to be taken, our team will make sure all events will be reprocessed.

We will provide further updates as progress is made.
Mar 7, 17:53 EST
Monitoring - We have identified an issue related to internal systems that process Shopify events from 03/06/2025 4PM EST and until 03/07/2025 9AM EST. The underlying issue has been resolved and we are actively investigating all impacted areas that require manual intervention. No action needs to be taken, our team will make sure all events will be reprocessed.

Areas impacted:
- Increase in recurring order placement retry attempts due to connection errors
- Delayed delivery of events and updates tied to certain customer actions such as change of frequency or payment updates

Next Steps:
- We are working diligently to ensure that all delayed events are being processed
- We are reviewing all potentially impacted recurring orders to ensure proper placement

We will provide further updates throughout the day
Mar 7, 11:11 EST
Mar 7, 2025
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage