Slightly elevated error rate for Shopify recurring order placement

Incident Report for Ordergroove

Resolved

The issue has been resolved by the Shopify team.
Posted Sep 30, 2026 - 22:56 EDT

Investigating

We are investigating a slightly elevated error rate for recurring order placement. The issue appears to be related to an update within the Shopify platform and we are working with the Shopify team to help identify and remediate the root cause of this issue.
Posted Sep 29, 2026 - 12:50 EDT
This incident affected: Shopify (Shopify API & Mobile).