The google cloud platform is experiencing issues

Incident Report for Ordergroove

Resolved

Google Cloud Platform has confirmed that the incident is now resolved and we're starting to see recovery across all affected systems.

GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Posted Jun 12, 2025 - 17:07 EDT

Update

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

Posted Jun 12, 2025 - 15:18 EDT

Update

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

Posted Jun 12, 2025 - 15:10 EDT

Investigating

We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration.

More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Posted Jun 12, 2025 - 14:21 EDT

This incident affected: BigCommerce (Ordergroove Integration), Ordergroove Platform (e-commerce platform agnostic) (Order Placement, APIs, Admin Dashboard (previously RC3)), and Shopify (Ordergroove App - Subscription Creation & Webhooks, Ordergroove App - Subscription Manager (previously SMI)).