Analytics Data Delay

Incident Report for Ordergroove

Resolved

The issue causing delays in our data pipelines has been fully resolved.

Analytics data is now processing as expected, and users should see data updating within the normal up to 4 hour latency window.

We will continue to monitor the system to ensure stability, but no further impact is expected.

Thank you for your patience.

Posted Apr 16, 2026 - 08:44 EDT

Identified

We are currently experiencing a delay in our data pipelines. As a result, Analytics data is not updating at the usual 4 hour latency.

At this time, the latest available data reflects activity up to 8:50 AM EST on April 15.

Our team is actively working to resolve the issue, and we expect data freshness to return to normal within the next few hours.

We will provide another update as soon as more information is available.

Posted Apr 15, 2026 - 13:11 EDT

This incident affected: Ordergroove Platform (e-commerce platform agnostic) (Analytics & Reporting).