The Analytics page is showing incorrect data

Incident Report for Ordergroove

Resolved

This incident has been resolved and all the historical data is now correct.
We will work with our business intelligence software to prevent this from happening again.

Thank you for your patience and sorry for the inconvenience

Posted Apr 19, 2023 - 21:37 EDT

Monitoring

The data is now correct again, although we are still monitoring this very closely

Posted Apr 19, 2023 - 18:15 EDT

Investigating

We are having an issue with our Business Intelligence tool that is rendering incorrect data (mainly in the Revenue tab).
Data Exports are not impacted by this issue.

Posted Apr 19, 2023 - 13:25 EDT

This incident affected: Ordergroove Platform (e-commerce platform agnostic) (Analytics & Reporting).