Delay in Subscription Creation processing

Incident Report for Ordergroove

Resolved

The incident has been resolved and the backlog has been entirely processed.

We apologize for the delay in processing subscription creations, we have identified multiple steps to prevent this incident from happening again and we will prioritize those items to prevent any reoccurrence.

Posted Jul 12, 2024 - 18:41 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 12, 2024 - 11:17 EDT

Investigating

We have identified a delay in our subscription creation processing due to higher volume than usual. We are looking into this and scaling up our infrastructure in order to process subscriptions in the queue faster.

Posted Jul 12, 2024 - 08:00 EDT

This incident affected: Ordergroove Platform (e-commerce platform agnostic) (Subscription Creation).