Subscription creation delayed

Incident Report for Ordergroove

Resolved

The bulk of the delayed subscriptions have been identified and are queued up for delivery. We will provide additional details as they become available.

Posted Mar 11, 2026 - 15:00 EDT

Update

We are continuing to work on delayed events and will provide another update once all the events have gone through.

Posted Mar 11, 2026 - 10:30 EDT

Identified

We have resumed normal operation of sending real-time subscription events into Ordergroove and are now working on delayed events. Another update will be provided within 1 hour.

Posted Mar 11, 2026 - 08:43 EDT

Investigating

We are currently investigating a delay with sending subscription data into Ordergroove for some of our Shopify stores. We will provide another update within the next 1 hour.

Posted Mar 11, 2026 - 07:25 EDT

This incident affected: Shopify (Ordergroove App - Subscription Creation & Webhooks).