BigCommerce recurring order placement

Incident Report for Ordergroove

Resolved

The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.

Posted Feb 03, 2023 - 11:20 EST

Identified

We have found the issue and are deploying a fix to all affected systems.

Posted Feb 03, 2023 - 10:33 EST

Update

This incident was marked as a partial outage for BigCommerce

Posted Feb 03, 2023 - 10:25 EST

Investigating

We are investigating an issue related to our recurring order placement process on BigCommerce

Posted Feb 03, 2023 - 10:25 EST

This incident affected: BigCommerce (Ordergroove Integration).