We are experiencing a performance degradation in the API response times

Incident Report for Ordergroove

Resolved

The issue is resolved, and all services are operating normally. We apologize for the inconvenience and will publish a post-mortem within 24 hours which will be available via our CS team.
Posted Jan 21, 2026 - 15:18 EST

Monitoring

We have identified a secondary cause of latency and addressed the issue. We are monitoring the system and will post an update shortly.
Posted Jan 21, 2026 - 14:45 EST

Investigating

There is an ongoing spike in failed API responses. We are investigating again.
Posted Jan 21, 2026 - 14:05 EST

Monitoring

We have identified and mitigated the effects of the latency. We are monitoring the performance of the system.
Posted Jan 21, 2026 - 13:32 EST

Investigating

We are currently investigating response latency and will have an update in about 30 minutes.
Posted Jan 21, 2026 - 13:22 EST
This incident affected: Ordergroove Platform (e-commerce platform agnostic) (Subscription Creation, APIs, Admin Dashboard (previously RC3)).
← Current Status Powered by Atlassian Statuspage